Guide for Text Message Orders
Standard Procedure:
When we receive an order via text message:
- Reply to confirm the order.
- After customer pays via GCash, prepare the order.
Confirmation Message Template:
Hi [customer name], thanks for your ordrer.
1 x Chicken Salad Sandwich = P219
1 x Americano Hot = P95
2 x Chorizo Bowl Original/Single = P378
2 x Mango Shake = P200
Total = P892
If everything looks good, please send payment via GCash at 0956 228 5132.
We’ll prepare your order after we receive payment.
Message After Payment:
Thanks for the payment, [customer name]. We’re now preparing your order. It’ll be ready in [xx] minutes.
Please let us know if you’re picking up yourself or if you’re using a courier.
---
Other Scenarios:
Confirmation Message Template, if some item(s) are not available:
Hi [customer name], thanks for your ordrer.
1 x Americano Hot = P95
2 x Chorizo Bowl Original/Single = P378
2 x Mango Shake = P200
Total = P673
We don’t have Chicken Salad Sandwich at the moment. Would you like to order another item instead? If so, just reply to us here. If not, just send us payment to confirm this order.
If everything looks good, please send payment via GCash at 0956 228 5132.
We’ll prepare your order after we receive payment.
Follow up message for customer, if unpaid:
Hi [customer name]. To confirm your order, please send payment via GCash at 0956 228 5132.
We’ll prepare your order after we received payment.
Order changes before payment:
Hi [customer name], here’s your updated order.
1 x Chicken Salad Sandwich = P219
1 x Americano Hot = P95
2 x Chorizo Bowl Original/Single = P378
1 x Mango Shake = P100
Total = P792
If everything looks good, please send payment via GCash at 0956 228 5132.
We’ll prepare your order after we receive payment.
Order changes after payment:
In this case, just treat it as a new order.